Yes! Go to Settings > Call Forwarding. You can keep all your forwarding numbers (for example, team members’ personal phones) here and toggle them on or off as active at any given time.
There are two forwarding options:
- Rotate forwarding (default): The customer will hear a brief message and then hold music. Avochato will start by dialing the first number in the rotation, then if they don’t pick up, Avochato will dial the second number, and so on, until the end of the list.
- Mass forwarding: Toggle this option if you want all of the active numbers on the forwarding list to receive the call at once. Whoever picks up first will take the call.
Note that you can also receive calls within the Avochato app itself, by accepting the notification that pops up on Avochato.